Client Support

Password Changes

There was recently evidence of a network intrusion involving a server which some of our clients may or may not have been using. We have reason to believe that the intruder had gained access to the internal systems, and that this may have in turn given them access to usernames and passwords to some services. The vulnerability has since been closed through which access was gained, and stringent steps have been taken to ensure that this cannot happen again.

As a result and a precautionary measure only we have changed the passwords for some of your services and will notify you accordingly.

We apologise for the inconvenience that this will cause you and your business during this period, but trust you understand that our primary concern is for the security of your websites and data. Unfortunately, an automatic password change is the only way of ensuring that all of our clients are totally secure.

We have provided some information to help you change your email password, for both Outlook Express, Outlook 2003 and Outlook 2003 with Exchange mailboxes:

• help for Mailbox setup in Outlook Express
• help for Mailbox setup in Outlook 2003
• help for Mailbox setup in Outlook 2003 for Exchange mailboxes